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policies

Grievance redressal

Who to write to if something has gone wrong, and what to expect.

Contact us

Write to nyuco.official@gmail.com or call +91 95037 02724, and quote your order number if you have one.

What to expect

Please include your order number, the email address you ordered with, and what went wrong, so we can find your order quickly.

  • We acknowledge every complaint within 48 hours.
  • We aim to resolve it within one month of receiving it.

If it is not resolved

You can also raise a complaint with the National Consumer Helpline (1915, or consumerhelpline.gov.in).

Last updated: October 2026